If the FAQ's do not fully answer your questions, please feel free to contact us or use the Live Chat to ask our sales associate for help.

• How quickly can you edit my document?
  Jaxballard.com will begin editing or proofreading your document upon receipt of payment and the document. At Jaxballard.com, we offer the fastest turnaround times in the industry and offer increments as low as 3 hours if your work product requires a quick turnaround.
• How do I submit a document for editing?
  When you submit a document for a quote, simply click the “Browse” button. This action will send you back to your computer for you to find the document and upload it. Make certain before you send a document, that you have uploaded the correct document by checking the file path.
• When is your live chat available?
  Our Live Chat is open Monday through Friday from 8 a.m. to 4:00 p.m. Central Standard Time. Should you need assistance outside of these hours, please call or email and our staff will be ready to help.
• Do you offer any discounts for multiple submissions?
  At Jaxballard.com, we are always ready to work with the client in meeting your needs. If you have multiple documents for editing or your company would like ongoing editing services, click on the live chat or call to speak with one of our staff about pricing.
• How do I check the progress of my document?
  Upon receipt of your document and payment, Jaxballard.com will email you at the address that you have listed to let you know that we have begun. Should your document need multiple days for editing, our staff will email updates at intervals calculated based on your chosen turnaround time. Want to check the progress of an order? Give us a call or click on the Live Chat button.
• Will you collaborate on sensitive material or personal statements?
  At Jaxballard.com, we maintain the highest standards of integrity and will gladly assist you on personal statements and sensitive materials.
• Do you have a NDS available?
  Yes, we can offer you an NDS for your work product.
• How do you guarantee your results?
  Your work product will receive 100% document dedication from our staff. This means that the time allotted to editing or proofreading your document is handled in a focused, professional manner by an editor experienced in the field. Should you find an error in your document or should you need additional help after delivery of the completed document, please contact us and we will go to work to exceed your expectations.
• Do you have temporary employees proofreading my documents?
  No. At Jaxballard.com, we do not employee temporary proofreaders. We control both the experience and the product by maintaining permanent staff that meet our high standards in both education and experience.